"I have been a long time CruiseOne customer.  I wanted to let you know that Doreen has always provided me with top notch service.  Most recently Royal Caribbean Cruise Line had to cancel an upcoming cruise.  Before I even had time to reach out to her, Doreen called to tell me what was going to happen with my reservation.  Earlier today I booked a replacement cruise with her.  She has always given me as much time as I needed to make sure I was totally satisfied with my vacations.  This recent RCCL cancellation has to have created a flurry of unexpected work and phone activity for Doreen.  In spite of that, she treats me like I’m her only concern.  You have a real jewel in Doreen.  Her level of knowledge, experience, and desire to provide excellent customer service is hard to find in today’s business world.  I will go nowhere else for my travel needs.  Thank you for a job very well done." ... Mike, Hudson, FL